Legal

Shipping Policy

At ZTX Group, we're committed to delivering our premium cleaning products to mechanics and businesses efficiently and reliably. Based in Newcastle, NSW, Australia, we offer a comprehensive range of shipping options designed to meet your needs.

Shipping Regions

We primarily ship within Australia, covering all states and territories. For international shipping inquiries, please contact our customer service team.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery location.

Dispatch Times

Orders are typically processed and dispatched from our Newcastle warehouse within 1-2 business days. During peak periods, processing times may extend slightly.

Delivery Times

Delivery times vary depending on your location:

  • Newcastle and surrounding areas: 1-3 business days
  • Other NSW locations: 2-5 business days
  • Interstate (VIC, QLD, SA, TAS, WA, NT, ACT): 3-7 business days

Please note, these are estimated times and may be subject to variations due to external factors.

Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor your delivery's progress.

Special Requests and Bulk Orders

For special shipping requests or bulk order inquiries, please contact our customer service team. We're here to accommodate your needs and ensure your experience with ZTX Group is seamless.

Customer Service

For any questions or concerns regarding your order or shipping policy, please contact us. Our dedicated customer service team is here to assist you.

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